Terms of Service

1. Agreement to these Terms

By accessing or using Alvistac websites or services, you agree to these Terms and the policies incorporated by reference, including our Privacy Policy and Acceptable Use Policy. If you act on behalf of a business or other organization, you confirm that you are authorized to accept these Terms for that organization.

2. About Alvistac

Alvistac develops business software for organizational asset inventory, device assignments, staff permissions, records, handover, servicing and enterprise IT workflows. Separate retail and financing administration functions may also be offered, where legally and contractually appropriate.

Device enrollment and management integrations are subject to actual availability, technical compatibility, provider authorization, licensing and any applicable review. Descriptions of planned integrations are not promises of current availability.

3. Eligibility and authority

You may use the service only if you can enter a binding agreement and are duly authorized to act for the relevant organization. You must have lawful control over, or valid authority to manage, each device and user account involved in your operations.

You are responsible for meeting applicable laws and provider requirements, including employee and end-user notices, permissions, licensing, ownership and enrollment conditions.

4. Accounts, users and access

Account owners and administrators must maintain accurate account details, protect credentials, assign least-privilege roles, supervise staff and promptly revoke access when no longer required.

Notify Alvistac promptly about suspected unauthorized account access, compromised credentials or misuse. Do not share privileged access with unauthorized persons.

5. Business customer responsibilities

Business customers are responsible for lawful device ownership or management authority, accurate device records, appropriate staff permissions, applicable disclosures and any necessary notices or consent to employees or device users.

Where a business uses separate retail, leasing or financing functions, it remains responsible for its contracts, customer rights, collections, taxes, lending decisions and other regulatory or consumer obligations. Alvistac does not independently decide lending eligibility or payment consequences unless expressly agreed in writing.

6. Corporate device and separate financing workflows

Corporate IT and enterprise mobility functions are intended for permitted organizational device-management scenarios. Business administrators must not enroll, monitor, lock or restrict any device without sufficient legal and program-specific authority.

Retail or device-financing administration, if supplied, is a separate commercial function. Google Android Management API must not be used to manage, restrict or control devices based on payment or installment status, including in consumer financing and hardware leasing scenarios.

Samsung Knox Guard is a distinct Samsung service that may support eligible financing and asset-protection uses. Any such use requires applicable Samsung authorization, supported devices, licensing, reseller and territorial eligibility, appropriate customer disclosures and compliance with applicable law. Access to Knox Guard is not implied by using Alvistac.

7. Enterprise mobility and provider enrollment

Enterprise device management may involve Android Enterprise, Samsung Knox or other approved services, depending on the relevant business use case. Google Android Management API access is restricted to eligible EMM, Device Trust and OEM providers under Google’s published permissible-use requirements.

Samsung Knox Manage, Knox Mobile Enrollment, Knox Platform for Enterprise and Knox Guard are different products with different requirements. Enrollment, end-user information and any required consent or acknowledgment must follow the relevant product rules.

Do not attempt unauthorized enrollment, surveillance, security circumvention, undisclosed app installation or provider-policy bypasses. Alvistac does not guarantee provider approval, compatibility, availability or program continuity.

8. Fees, subscriptions and service plans

Applicable charges, device limits, billing periods, renewals and any eligible third-party licensing fees will be governed by an order, invoice, subscription screen or separate signed agreement. Unless otherwise stated, fees exclude taxes for which the customer is responsible.

9. Data and privacy

Personal and device information is handled as described in the Alvistac Privacy Policy and any applicable data-processing agreement. Business customers must have a lawful basis to process device identifiers, management state, staff records and other information and must provide appropriate transparency to device users.

Provider services may have additional privacy, data use, retention and end-user notice requirements. Customers must comply with those requirements when integrations are enabled.

10. Acceptable use

Use of Alvistac must comply with the Acceptable Use Policy. Unauthorized device control, covert surveillance, malware, credential abuse, evasion of protections, deception about device ownership or enrollment authority and violations of third-party service policies are prohibited.

A customer agreement or consent alone does not override Google Android Management API restrictions or Samsung program conditions.

11. Third-party services

Integrations with Google Android Enterprise, Samsung Knox products, OEMs, resellers, networks, email providers or payment services are governed by the respective provider terms. Access may require separate agreements, commercial eligibility, licenses and approval.

Alvistac does not represent that it is a certified Google or Samsung partner or that an integration is active unless explicitly and accurately confirmed. We are not responsible for provider decisions or outages outside our reasonable control.

12. Intellectual property

Alvistac and its licensors retain ownership of our software, website, branding, documentation and related intellectual property. These Terms do not transfer ownership or authorize redistribution, sublicensing, reverse engineering or derivative works except as allowed by law or a written agreement.

13. Service availability and changes

We may improve, update, suspend or discontinue features and integrations from time to time. Availability can depend on infrastructure, provider access and compatible devices. We cannot guarantee uninterrupted or error-free operation.

Beta, preview, pilot and planned features may be changed or withdrawn, and should not be treated as production commitments unless expressly agreed.

14. Warranties and disclaimers

To the extent permitted by applicable law, Alvistac is provided on an “as available” basis. We do not guarantee suitability for every legal, enterprise IT, financing, Android or Samsung Knox requirement.

Nothing in these Terms limits non-excludable statutory rights or guarantees provider program acceptance.

15. Limitation of liability

To the maximum extent permitted by applicable law, Alvistac is not liable for indirect, incidental, consequential, special or punitive damages or lost profits, goodwill, opportunities or data arising from use of the service.

Mandatory legal liability and any separately negotiated written commitments remain subject to applicable law. This clause does not remove rights that cannot lawfully be limited.

16. Suspension and termination

We may suspend or restrict access to Alvistac accounts or services when reasonably necessary for security, prohibited conduct, legal compliance, provider-policy compliance, breach of these Terms or overdue subscription charges under the applicable commercial agreement.

Suspending access to the Alvistac business platform is distinct from restricting an end user’s device. Any device-side action must independently satisfy lawful authority and the relevant provider’s permitted-use requirements. Data handling on termination follows applicable terms, the Privacy Policy and legal obligations.

17. Changes to these Terms

We may revise these Terms when the service, applicable law, business practices or third-party requirements change. An updated version will be posted with its effective date, with additional notice where legally required.

18. Governing law

These Terms are governed by the laws of Pakistan, subject to mandatory consumer, privacy, employment or other laws applicable to particular parties or transactions. Disputes are addressed under applicable law and any relevant separate written agreement.

19. Contact

Questions about these Terms can be sent through our Contact page or by email to admin@alvistac.com.