Get support for your business IT assets, users and device workflows.
Use the support desk for account access, corporate asset inventory, device assignment, and authorized enterprise mobility workflows. Provider-specific actions depend on supported integrations and eligibility.
Send the request to the right operational area.
A clear category and a short description help us route account, corporate asset, enrollment and device-management issues.
Login, users and permissions
Use this path for account access, shop users, role permissions and administrative access questions.
Inventory, assignment and handover
Use this path for asset records, branch transfers, staff assignments and documented device handover. Separate financing-service requests may require a dedicated commercial support path.
Enrollment, configuration and state
Use this path for authorized corporate-device enrollment, policy configuration, management status and supported Android Enterprise or Samsung Knox workflows.
Give us enough context to investigate the issue.
Include your organization or branch, the affected IT workflow, and a non-sensitive asset or ticket reference. Avoid sending personal device identifiers in free-text messages unless specifically requested through an approved channel.
Before you submit a request.
What should I include in a support request?
Include the organization or branch name, the affected IT workflow, what happened, what you expected, and a non-sensitive asset or ticket reference.
Should I send passwords or authentication codes?
No. Never send passwords, one-time codes, payment-card details or other private credentials through the support form.
Is this page for sales or partnership inquiries?
No. Use the Contact page for general, commercial or partnership inquiries. This page is intended for product and operational support requests. Commercial financing matters, where relevant, are handled separately from Android Enterprise management.
Can I ask about Android Enterprise or Samsung Knox?
Yes. Select Enterprise mobility and describe the corporate-device model, authorized enrollment workflow and provider program. Android Enterprise and Samsung Knox services have separate eligibility, licensing and approval requirements; support cannot guarantee provider access or approval.